Customer & Orders Support

* Phone Support

(424) 279-4782 (Phone Call / SMS)

Pacific Time: 6:00PM-3:30AM (9:00AM-6:30PM Beijing Time)

* Email Support


* Facebook Messager Support

* Live Chat Support

Click orange color live chat button at LEFT page footer

If you are looking for technical support, please provide requested information as following

Provide Purchased Channel, Order ID, Purchased Date, and Bikes Model to help us to track back your bikes' manufacture date and other key information quickly.

Send Videos (or Videos links) or Images for the problem to help us check your bikes' issues shortly and you can have faster solutions.

Your emails will be replied to within 24 hours during the working days, however, it may be replied in 48 hours or longer if emails are received during the weekend or holidays.
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