3D Secure Authentication Failed
Have you just entered your payment details and suddenly the transaction page has not loaded?
This could very well mean that the 3D Secure verification has failed.
3D Secure is a layer of security that your bank requires where you'll have to enter a password or SMS code to authorise payment.
Sometimes there are problems with 3D Secure that can cause debit and credit card payments to fail. We've outlined the issues below.
Using 3D Secure
3D Secure is provided by your bank, not Cyrusher Bikes, and is an extra layer of security for online transactions. It's commonly referred to as "Verified by Visa" or "Mastercard SecureCode".
After you have entered your payment card details on Cyrusher Bikes, your bank will load a pop-up screen.
The appearance of the pop-up may change slightly from bank to bank, but you should expect the following information:
Please enter the information requested and click "submit" to authenticate payment. Please note that a password is not always requested. The merchant will be listed as Cyrusher Bikes.
Enrolling in 3D Secure
If you do not know your password (or you have not set up 3D Secure) you should follow the instructions on the pop-up. If you cannot see instructions, or you have any questions please contact your bank, who should be able to help.
Finally, if problems still continue, please switch to Paypal or try a different credit card and try it again.
Updated on: 20/09/2021
Thank you!