Question 1

How to Apply Affirm Credit ?

Accepted Answer

                                                                                       **  Affirm Credit - Buy Now, Pay Over Time**

Cyrusher Sports has joined hands with Affirm to provide to its customers the options to purchase items with fixed monthly payment, further bettering the consumer experience.

Cyrusher sports customers can now choose at checkout whether they would like to pay with Affirm, the qualified applicants can choose from the fixed 3-, 6-, or 12-month payment plan with rates from 10-30% APR. The applicants will be prevented from tricks like deferred interest or hidden fees, no extra fees will be charged except fees for their purchase.

The cooperation between Affirm and Cyrusher makes the shopping experience simple and streamlined, and only a few pieces of personal information are needed to apply. Once a customer confirms their Affirm payment plan, Cyrusher will process their order.

||| Please note that currently Affirm Financing/ Monthly Payment Plan/ Installment Payment are only available for USA customers.

SHOP NOW: https://www.cyrusher.com

STEP 1

Fill your cart

Q: Why My Payment Was Denied ?

<ul> <li>Unsuccessful Card Payments</li> </ul> Debit and credit card payments can be unsuccessful for a number of reasons. If an error message appears on your screen after you try to pay, or if we confirm your payment has not been successful, then you have not been charged. <ul> <li>Single Order Payment Exceed 6,000 USD</li> </ul> Due to credit card payment collection agency's regulation,Cyrusher.com per order or single order payment should not exceed 6,000USD,otherwise, your payment will be rejected by the system. If you want to purchase more than 6,000 USD items by one single order, such as buying 3 pics Cyrusher XF800 ebikes at one time, we highly recommend you to split the order into 2 orders or even more. You can also use an alternative payment method - either contact us for a bank transfer or use Paypal. <ul> <li>Payment Declined By Your Bank</li> </ul> The most common reason for an unsuccessful card payment is that your bank has declined it. This means they have sent a 'Do Not Honour' response to Cyrusher Sports (CYRUSHER OUTDOORS SPORTING LIMITED) ,due to the oversea large amount transaction. It's normal for them to stop a payment that they might perceive to be unusually large or to a new and unknown recipient - just in case. The best way to resolve this is to give your bank a quick call, let them know it is you making this payment and that Cyrusher Sports (CYRUSHER OUTDOORS SPORTING LIMITED

Q: Customer Support

<img src="https://storage.crisp.chat/users/helpdesk/website/f647b0a9af965000/image_1pgs59h.png" alt="" /> Customer and Technical Support <ul> <li>Phone Support</li> </ul> USA Service Phone: ‪ (424) 279-4782 (Voice/SMS/ Voice Message) Pacific Time: 6:00PM-3:30AM (9:00AM-6:30PM Beijing Time); Mon.-Fri. <ul> <li>Email Support</li> </ul> Email: customer@cyrusher.com <ul> <li>Facebook Messager</li> </ul> https://www.facebook.com/CyrusherSports Technical Support Requirements NOTE: Below requirements are not mean that we need proof of the problem, it is only for us to see the problem clearer to provide you faster with a solution. <ol> <li>Please provide your Purchased Channel, Order ID, Purchased Date, and Product Model to help us to check your product model and manufacture date quickly.</li> <li>Please also send us Videos (download links) or Images for the problem you have and this will help us identify your problems shortly so that we can provide you with correct solutions timely.</li> </ol> Your emails will be replied to within 24 hours during the working days, however, we may reply in 48 hours if emails are received during the weekend or holidays.

Q: XF800 Assemble Instruction and User Manual

<h3 id="assemblinginstructionvideo">Assembling Instruction Video</h3> ${youtube}<a href="izghabajbu8">Cyrusher XF800 Electric Fat Bike Unboxing and Assembling Instruction 2019</a> <h3 id="usermanualdownload">User Manual Download</h3> <ol> <li><a href="https://www.cyrusher.com/data/1/products-files/Cyrusher%20XF800%20Fat%20Tire%20Ebike%202019%20User%20Manual-2019-7-2.pdf">Cyrusher XF800 User Manual</a></li> <li><a href="https://www.cyrusher.com/content/1/uploads/KT-LCD3-XF800%20-Computer-User-%20Manual-2019-08-11-Updated.pdf">Bike Computer User Manual</a></li> </ol>

Q: Warranty

<ul> <li>Warranty Terms</li> </ul> This warranty only applies to the original owner of a Cyrusher Sports. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Cyrusher Sports. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the Cyrusher Sports facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (bike computer holder, battery key and holder, tires, tubes, brake pads, brake oil, cables and housing, grips, seat, chain, pedal, spokes, fenders, refelectors, kick-stand). Cyrusher Sports will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to Cyrusher Sports at customer@cyrusher.com within a reasonable amount of time (5 days) after shipment arrival. In no event shall Cyrusher Sports be r

Fill Cart or Buy Now

STEP 2

Choose how to pay

Choose Affirm to Pay

STEP 3

Make easy monthly payments

![Make Monthly Payment](https://storage.crisp.chat

Question 2

Why My Payment Was Denied ?

Accepted Answer

Unsuccessful Card Payments

Debit and credit card payments can be unsuccessful for a number of reasons. If an error message appears on your screen after you try to pay, or if we confirm your payment has not been successful, then you have not been charged.

Single Order Payment Exceed 6,000 USD

Due to credit card payment collection agency's regulation,Cyrusher.com per order or single order payment should not exceed 6,000USD,otherwise, your payment will be rejected by the system.

If you want to purchase more than 6,000 USD items by one single order, such as buying 3 pics Cyrusher XF800 ebikes at one time, we highly recommend you to split the order into 2 orders or even more.

You can also use an alternative payment method - either contact us for a bank transfer or use Paypal.

Payment Declined By Your Bank

The most common reason for an unsuccessful card payment is that your bank has declined it. This means they have sent a 'Do Not Honour' response to Cyrusher Sports (CYRUSHER OUTDOORS SPORTING LIMITED) ,due to the oversea large amount transaction.

It's normal for them to stop a payment that they might perceive to be unusually large or to a new and unknown recipient - just in case.

The best way to resolve this is to give your bank a quick call, let them know it is you making this payment and that Cyrusher Sports (CYRUSHER OUTDOORS SPORTING LIMITED

Question 3

Customer Support

Accepted Answer

Customer and Technical Support

Phone Support

USA Service Phone: ‪ (424) 279-4782 (Voice/SMS/ Voice Message)

Pacific Time: 6:00PM-3:30AM (9:00AM-6:30PM Beijing Time);

Mon.-Fri.

Email Support

Email: customer@cyrusher.com

Facebook Messager

https://www.facebook.com/CyrusherSports

Technical Support Requirements

NOTE: Below requirements are not mean that we need proof of the problem, it is only for us to see the problem clearer to provide you faster with a solution.

Please provide your Purchased Channel, Order ID, Purchased Date, and Product Model to help us to check your product model and manufacture date quickly.
Please also send us Videos (download links) or Images for the problem you have and this will help us identify your problems shortly so that we can provide you with correct solutions timely.

Your emails will be replied to within 24 hours during the working days, however, we may reply in 48 hours if emails are received during the weekend or holidays.

Question 4

XF800 Assemble Instruction and User Manual

Accepted Answer

Assembling Instruction Video

${youtube}Cyrusher XF800 Electric Fat Bike Unboxing and Assembling Instruction 2019

User Manual Download

Question 5

Payment Policy

Accepted Answer

Payment Currency

Currently, Cyrusher.com is based on US Dollar only,other currenies such as Japanese Yen, Euro, British Pound will be converted based flexiable exchange rate.

Payment Methods

PayPal and Credit Card are our preferable payments method on www.cyrusher.com. You can also use alternative payment methods - either a bank wire transfer or convenience store payment. If you want to use a bank wire transfer,please contact us at ${color}#f9aa01 with your order ID to get our bank information.

Currently, Installment Payment and Financing service are available ONLY for United States customers by Affirm Credit on Cyrusher Sports and its website www.cyrusher.com

Pre-Orders and Pre-Order Cancellations

For all pre-orders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Any and all pre-orders that are canceled prior to shipping are only eligible for a 90% refund of the total order price.

Before and After Shipping Cancellations

If you place the order by mistake or change mind to cancel the order, please ${color}[#ffa305](Contact Us) for confirmation within 48 hours for any order cancellation.

Purchased but not shipped: 100% refund.

Purchased and shipped:Customer

Question 6

Warranty

Accepted Answer

Warranty Terms

This warranty only applies to the original owner of a Cyrusher Sports. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Cyrusher Sports. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the Cyrusher Sports facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (bike computer holder, battery key and holder, tires, tubes, brake pads, brake oil, cables and housing, grips, seat, chain, pedal, spokes, fenders, refelectors, kick-stand). Cyrusher Sports will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. Shipping damage must be reported to Cyrusher Sports at customer@cyrusher.com within a reasonable amount of time (5 days) after shipment arrival. In no event shall Cyrusher Sports be r

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